HARTFORD CUSTOMER SERVICE

Our team will be happy to assist you over the phone: +33 1 58 39 39 86 or via e-mail: [email protected]

DELIVERY & RETURNS

You can find all the information about our delivery policy explained on our ‘Delivery & Returns’ page.

We ship your Hartford to many countries accross the world!

To know if we deliver to your country, you can visit our website, and select your country in the top right corner "Your Shipping Country". You will then be able to place your order and have it delivered right at your home.

If you need more information, you can visit our Delivery & Returns.

We are sorry that your order doesn't fully satisfies you.

To know more about our returns policy, you can visit our Delivery & Returns.

OUR COLLECTIONS

A 'Sizing Guide’ is accessible on the page of each product through a link near the size selection.

We highly recommend you take notice of washing instructions for each product before washing it. 


Additionally, always remember these usual precautions:

  • Organize your laundry by group of clothes with same washing instructions and separate white from Dark or other Colors
  • The temperature written on the washing instructions is the Maximum Laundry Temperature. If you are not sure, always launch your laundry at an inferior temperature.
  • Never use tumble-drier to dry your clothes, unless otherwise stated in the washing instructions.
  • Rinse out swimsuits right after usage and do not wring them.
  • Wash your clothes inside out.

So far, we cannot guarantee that a product will be back in stock.
However, we offer our customers the possibility to be alerted in case of re-stock of a previously sold out item. It’s quick & easy: on the product page, you just have to click on the darkened size (sold out) and then on “Alert me when it’s back”. Leave your email address and you’ll be alerted when the product is back!

Unfortunately we don’t retail all our products through our e-shop. If you cannot find the product you want on our e-store: kindly send an email to [email protected] and be sure to mention the reference or a complete product description (color, size, print, style...). We will try our best to come back to you very soon and help you find it !

MY SHOPPING

A 'Sizing Guide’ is accessible on the page of each product through a link near the size selection.

You can edit your profile information by connecting to your account and clicking on “Edit my information” in your account dashboard.

Only Hartford staff can delete your customer account. You have to get in touch with our Customer Care service either by the phone +33 1 58 39 39 86 or by email: [email protected]

Simply enter the discount/promotionnal code in your cart or in the checkout. 
You need to enter the code without any spaces. Type or copy and paste the code into the 'Discount Code' box (you'll find it in the 'My Cart' page, beneath the items in your order or later in your Payment Page).


If you find that your promo code isn't working then please check the below:

  • You can only use one promo code per order. 
  • As our discount/promotionnal codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
  • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country.

If your discount code is still not working after checking all of the above, then please contact our Customer Care service by the phone +33 1 58 39 39 86 or by email [email protected]

To offer an e-gift card, simply visit our 'Gift card' product page and indicate your information, the name and email address of the person you wish to offer the gift card.


A few details to remember when buying an Hartford gift card:

  • The person you will offer the gift card will receive an email with the e-gift card, as well as its amount and gift code. If you want to keep it a suprise, fill your own email address twice and print the gift card to offer it later in a beautiful envelope!
  • The e-gift card will be credited from the amount you choose when buying it on our website. It can be used on multiple orders, as long as there is enough credit. The gift code is valid for a year, from the date of the purchase of the e-gift card.
  • The Hartford e-gift card is only valid on our website Hartford.fr

If you still can't buy a gift card after checking all of the above, then please contact our Customer Care service by the phone +33 1 58 39 39 86 or by email [email protected]

To use an Hartford E-Gift Card on your order, simply enter the gift code in your cart or in the checkout. Your gift code appears on the email you have received when you were gifted the e-gift card.
You need to enter the code without any spaces. Type or copy and paste the code into the 'Gift code' box (you'll find it in the 'My Cart' page, beneath the items in your order or later in your Payment Page).


If you find that your gift code isn't working then please check the below:

  • You can only use one gift card per order.
  • You can use your gift card for multiple orders, as long as balance of your gift code is positive
  • Your e-gift card is valid one year, from the date of the purchase by the person who offered it to you
  • The e-gift card is valid only on our website Hartford.fr

If your gift card code is still not working after checking all of the above, then please contact our Customer Care service by the phone +33 1 58 39 39 86 or by email [email protected]

So far, we cannot guarantee that a product will be back in stock.
However, we offer our customers the possibility to be alerted in case of re-stock of a previously sold out item. It’s quick & easy: on the product page, you just have to click on the darkened size (sold out) and then on “Alert me when it’s back”. Leave your email address and you’ll be alerted when the product is back!

Unfortunately we don’t retail all our products through our e-shop. If you cannot find the product you want on our e-store: kindly send an email to [email protected] and be sure to mention the reference or a complete product description (color, size, print, style...). We will try our best to come back to you very soon and help you find it !

MY ORDERS

We recommend you contact our Customer Care Service by the phone +33 1 58 39 39 86 or by email: [email protected]

To modify or cancel your order you must contact our Customer Service as soon as possible by the phone +33 1 58 39 39 86 or by email: [email protected]

We suggest you contact our Customer Care Service as soon as possible by the phone +33 1 58 39 39 86 or by email: [email protected].


You will need to provide the order number and the missing/incorrect items name & reference. We’ll get back to you as soon as we can to resolve it for you.

If your order has not arrived by the estimated delivery date, we're here to help. In light of the current situation, delivery times may be longer than usual.


Before getting in contact with us, have you tried checking the delivery status of your parcel via the tracking number we sent you? Otherwise, have you tried checking if you have an attempted delivery card from one of our carriers? Or if the carrier has left your parcel somewhere safe such as with a neighbor -if no one was available at your delivery address?

If your parcel is untraceable, please contact our Customer Service as soon as possible by the phone +33 1 58 39 39 86 or by email: [email protected].

Your order is validated upon reception of an order confirmation in your mailbox. If you have registered to our website, you can also check your order status in “My orders” when logged in. If your order status is "Complete" and you haven't received your order yet, we would recommend to check your email address and our order confirmation email. This email indicates your tracking number to follow your order. We can also recommend to check the spam folder of your email inbox.

If you have an account, it’s easy to access order informations:  log in first and browse to « My Orders », then pick the order of your choice and find your information or print an invoice.
If you have issues with your account, contact our Customer Service by the phone +33 1 58 39 39 86 or by e-mail: [email protected]

MY PAYMENT

All transactions on hartford.fr are issued in EUROS. You can use either Credit Cards (CB, Visa, Eurocard/Mastercard, American Express), PayPal or Apple Pay to pay for your order.

For every order, the whole amount will be charged on your credit card upon order confirmation. Your details are safe with hartford.fr as we take security very seriously. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

You can browse safely hartford.fr without leaving personal informations.
However you will need to open an account to subscribe to our newsletter and alerts as well as to benefit from special offers. When you place an order, we register data for invoicing and delivery. These data can be edited anytime in your account.

To ensure the utter security of your payment we use PayPal and Adyen for your payments in credit cards. Adyen is your banking partner which ensures the security of your payments via an online form that encrypts your personal data.

Your credit card details will never be communicated to us and we cannot access your banking details: transaction is made between you and our bank.

In order to ensure a secured credit card transaction, Adyen uses security rules PCI-DSS from Visa and MasterCard combined with 3DSecure2 protocol for online shopping. These security rules protect your account against non-authorized utilization of your credit card online.

With Adyen, your payment will automatically be encrypted to guarantee payment confidentiality and prevent from fraud. Then, authorization servers will be consulted in order to verify payment data and prevent from abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction. This data can neither be spotted, intercepted, nor used by third-parties. 

Your credit card payment might be declined for one of the following reason:

  • Check the card details you’ve entered to make sure the information is correct (e.g. expiry date, card type, billing address)
  • Make sure you enter the security code correctly - that's the three or four digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.

If you've tried all these and are still having problems, contact our Customer Care Team, by the phone +33 1 58 39 39 86 or by e-mail: [email protected], with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

We do not share nor sell to third parties information that you provide to us. 

MY RETURN

For information about our return policy, please refer to our 'Delivery & Returns’ page.

HARTFORD NEWSLETTER

It’s quick and it’s easy! First, you can enter your email address in the newsletter box at the bottom of any page on our website. Or, you can alternatively agree to receive the newsletter after your first order. In any case, you can access, modify or delete your subscription preferences by signing in.

If you no longer wish to receive Hartford newsletter, you can unsubscribe simply by:

  • Clicking the unsubscribe link at the bottom of each newsletter.
  • Logging into your Hartford account, clicking ‘Newsletters’ and then ticking/unticking the appropriate boxes.

Please note that unsubscription may be effective a few days later. If you change your mind, you can easily subscribe again by leaving your email address on our website.

After you sign up and place an order, you should receive a variety of emails from us. These include Hartford newsletters, order and return Confirmation emails, shipping confirmations, password reminders and any responses from our Customer Service team.

There may be a number of reasons you’re not getting these from us:

  • Your email software may be marking our emails as junk mail. To stop this from happening, please add '[email protected]' and ‘[email protected]’ to your email address book.
  • Make sure you typed in the correct email address when you signed up with us. Just sign in to your account to check this.

If after this you are still having trouble, contact our Customer Service Team giving as much detail as you can about the issue and we will try our best to help.

ABOUT HARTFORD

We are sold in many countries either by own shops or through retailers. The best way to find Hartford is to send an e-mail to [email protected] mentioning the city you’re in and which kind of products you are looking at (Men, Women, and Kids). Our Customer Care Team will do its best to help.

We can also suggest you to visit "Our shops" page on our website if you are planning on visiting France soon.

You can be informed of the latest news about Hartford by subscribing to our newsletter and in our "About Hartford" page.

We'd love to hear from you. You can check our Recruitement page for our latest job offers.

You can directly get in touch with our Sales Department which will be happy to answer all your questions and schedule an appointment in our showroom.