This Cookie Policy was established to ensure you are informed and to meet the requirements stated by the modified French law known as “Informatique et Libertés” & the General Data Protection Regulation regarding the use of cookies by HARTFORD MELTEX.

When you browse through our website, cookies are stored on your computer, mobile or tablet device.


What is a cookie?

A cookie is a text file stored during your visit to a site or the consultation of an advertisement. Its purpose is to collect information related to your navigation and to send you services adapted to your device in order to improve your browsing experience. For example, we use cookies to identify you and give access to your account.
If you do not want to use cookies, you may configure your computer settings to erase all website cookies and/or receive a notification if cookies are stored. This procedure is explained below.

If you do not wish to change the cookies configuration, simply continue to visit our website. You can, at any time, configure your cookie preferences at the bottom of our website, under ‘Manage Cookies’.

Who deposits cookies?

Cookies are stored on our website directly by the company HARTFORD MELTEX SA, a simplified join-stock company, which headquarters are located at 14 Place des Grands Hommes – 33000 Bordeaux and registered in RCS Bordeaux, under registration number 339534000.

In addition, cookies are deposited by some of our site partners, called third-party cookies.


What kind of cookies do we use?

Authentication cookies: These cookies are essential in order to identify you and access your account on our site. They expire when you leave the browsing session.

Audience measurement cookies: these performance cookies are intended to improve the performance of the HARTFORD.FR website. They are used for statistical purposes, to analyse and measure our audience.

Functional cookies: These cookies collect your preferences and to personalize navigation on our website (for example, your location, the product pages you visited etc.).

Social media cookies : These cookies allow for the personalization of your interactions with the different social medias (Facebook, Instagram) on the HARTFORD website and enables users to share the content of their choice.

Who are our partners collecting cookies?

Our site contains links to other sites that use cookies. To find out more about these, see the information provided by these third party sites regarding their own cookies.

SPLIO: SPLIO uses cookies in order to improve your customer experience, create customer groupings, and offers email and SMS advertising campaigns personalised to your own needs.

AXEPTIO: AXEPTIO uses cookies in order to improve your navigation on HARTFORD.FR website and to collect your consent or refusal.

GOOGLE: GOOGLE uses cookies to store information about the content you have visited on the HARTFORD.FR website to improve the user experience on the site and to offer tailored advertising.

FACEBOOK: FACEBOOK uses cookies on the HARTFORD.FR website to be able to show advertising messages which are tailored to your interests.


ZENDESK: ZENDESK uses cookies to offer a chat with our customer service on HARTFORD.FR website.

Who are the recipients of the information stored in cookies?

The information stored in cookies issued by HARTFORD or by its partners is intended for it, except in the case of "third-party cookies" exclusively managed by third parties, which are their sole responsibility.


How can cookies be managed on browsers? How can the placement of cookies be accepted or refused?

Cookies can be managed in different ways. Depending on your preferences, you can authorise, refuse or deactivate them. The total rejection of cookies can lead to some of our Services becoming inaccessible, or result in less efficient, less effective or less convenient use of our Services.
You also can express your choices and modify them through your browser, at the bottom of our website under ‘Manage your cookies’.

Privacy policy

Data Controller

This Policy explains when and why HARTORD MELTEX collects personal information about you. HARTFORD MELTEX may change this Policy at any time.

Any questions regarding this Policy and its privacy practices should be sent by email to [email protected] , by writing to HARTFORD MELTEX – Service E-store – 3 rue d’Edimbourg – 75008 Paris or by telephone at +33 (0)1 58 39 39 86.

Who are we?

HARTFORD MELTEX, a public limited company (SA) with a capital of 76.224,51 €, registered with the Bordeaux Registry of Trade and Companies under number 339534000, whose registered office is at 14 place des Grands Hommes – 33000 Bordeaux.

How do we collect information from you?

HARTFORD MELTEX obtains information about you when you use its website, or, occasionally, from third parties. You have the choice to refuse the collection of cookies and personal information from you by selecting ‘Manage cookies’ at the bottom of our website.

Purpose of the collection and processing of personal data

The collection of personal data on the domain HARTFORD.FR is achieved within several sections, and more precisely within the following area:

  • Create my account
  • Newsletter subscription
  • Within our checkout, when creating a account or placing your order as a guest

The personal data collected on the site HARTFORD.FR is necessary for the following purposes:

- For the management of your subscription to our Newsletter and for sending our newsletters emails
- For the management, follow-up and processing of your order on our website
- For the management of the after-sales service
- To customise your customer experience on our website
- To implement targeted advertising
- To locate your nearest HARTFORD store
- To send you communications which you have requested or that may be of interest to you
- To start a chat with our customer service

The recipients of personal data

Subject to your prior agreement, HARTFORD may transfer your personal data to its third-party partners but only in order to offer you additional services:

- The processing and delivery of your order on HARTFORD.FR
- The routing of commercial emails

Transfer of data outside the EU

Data may be transferred outside the European Union, in particular within the framework of the use of data by social networks.

Retention period of your personal data

Your personal data will be kept differently according to the user profiles of the Site. Your personal data may be stored or archived in accordance with the legal provisions in force.

The security measures on personal data

HARTFORD MELTEX, as Data Controller of your personal data, undertakes to take all the necessary measures to ensure the security and confidentiality of the personal data it holds or processes transmitted, in accordance with the legal provisions in force.

Your rights on personal data

You have the right to:

- Access your personal information and to be informed about its use by HARTFORD MELTEX;
- Amend your personal information;
- Have your personal information deleted;
- Restrict the use of your personal information;
- Object to the use of your personal information;
- Complain to our Data Protection Officer;
- Withdraw your consent.

If you wish to exercise this right, contact us at : [email protected]

Each of our newsletter offers an unsubscribe link at the bottom, to easily unsuscribe from HARTFORD newsletters.