Place an order

You can cancel or modify your order as long as it has not yet been prepared and shipped by our team.

In accordance with the regulations, you have 14 days from the date you receive your order to change your mind.

For any cancellations or changes, please contact our Customer Service Department at +33 1 58 39 39 86 or by email at contact@hartford.fr

We encourage you to contact our Customer Service team as soon as possible, either by phone at +33 1 58 39 39 86 or by email at contact@hartford.fr Please have your order number, the name, and the item number of the item you did not receive and/or that was incorrect ready.

If the product you received does not match what you ordered, you can request a return online through our returns portal. If the error was on our part, you can request a free exchange, a store credit, or a refund.

Your order is confirmed once you receive an order confirmation email. If you have an account, you can also check the status of your order in the "My Orders" section after logging in.

If your order status shows as "Completed," please check your email inbox for our order confirmation email. You will find a tracking number at the bottom of the email. Please also check the "Junk" or "Spam" folder in your email inbox, as our emails may sometimes end up there.

To access your invoices, please contact us by email only: contact@hartford.fr

To ensure the security of your payments, we use PayPal and Adyen for credit card payments. Adyen is our partner that secures your payments through an online payment form that encrypts your card information in a highly secure environment. 

To ensure a secure transaction when paying by credit card, Adyen complies with Visa and MasterCard’s PCI-DSS security standards and uses the 3D Secure 2 protocol for online sales. These security standards protect your account against unauthorized use of your card when you make online purchases. 

With Adyen, your card payment is processed directly on our website via a secure server. At no time will your card number be shared with us. In fact, we never have access to your banking information: the transaction takes place directly between you and Adyen. 

You can then enter your banking information with complete peace of mind: it will be automatically encrypted to ensure the confidentiality of your payment and prevent any risk of hacking.

We accept most online payment methods (Carte Bleue Nationale, Visa, Eurocard/MasterCard, American Express, PayPal, Google Pay, Apple Pay, etc.).

For all orders paid by credit card, the full amount of the order will be charged to your credit card upon confirmation of the reservation.

Your credit card may be declined for one of the following reasons: 

• Your card has expired. Please check your card's expiration date. 
• You may have reached your card's credit limit. Please check with your bank to find out your card's credit limit. 
• One of the pieces of information you entered is incorrect. Please check that you have entered the information correctly in the corresponding fields.
• 3D Secure has not been completed to finalize your purchase.

If you are still unable to complete your purchase, please contact us by phone at +33 1 58 39 39 86 or by email at contact@hartford.fr

You must enter the discount code at checkout, as it cannot be applied later. Enter the code exactly as provided, without any spaces, in the “Discount Code or Gift Card” field (you’ll find this field in the checkout process on the right, just before confirming your order).

A few reminders about using a discount code: 

• Only one discount code may be used per order. 
• Each discount code has its own terms and conditions, so be sure to check them when you receive a code. Some codes can only be applied to specific items, and most codes have an expiration date. 
• Some codes are intended for specific individuals or countries. The terms of use will specify whether a code can only be used in a particular country.