Delivery & Tracking
Find out everything about our delivery policy
Shipping Confirmation
Delivery tracking
Receipt of order
Vos questions
When and how are orders shipped?
Hartford has chosen Colissimo, Chronopost and DHL to ensure the delivery of your orders in France and internationally.
Each of your orders is shipped within 24 to 48 hours (Monday to Friday - orders placed on weekends are shipped on Monday).
The delivery time is then 2-3 working days for France and 2-5 working days internationally depending on the country.
Which countries do you deliver to?
We deliver to all countries in the European Union and almost everywhere in the world with DHL.
To find out if we deliver to your country, you can go to our site at the bottom left in the "Country/Region" menu (bottom right of the Menu on mobile). You will then be able to select your country and be redirected to the corresponding site.
Delivery in France
Hartford offers several delivery solutions in France:
- Colissimo at collection point - 2 to 3 days - 5€
- Colissimo at home (with signature) - 2 to 3 days - €7
- Chronopost express at relay point - 1 day - 8€
- Chronopost express at home - 1 day - 12€
Standard Colissimo delivery is free from 200€ of purchase.
Delivery to the United States & Canada
Hartford has chosen DHL for its deliveries to the United States and Canada. Orders are delivered via Express service in 2-3 days.
Delivery costs are $25 and are free when the order is over $300.
Taxes and customs duties are included in the order and no additional taxes are to be paid by the customer upon receipt of the order.
Delivery to UK & Switzerland
Hartford has chosen DHL for its deliveries to the United Kingdom and Switzerland.
Orders are delivered in 2 to 4 days for Standard service (2 days for Express).
Standard delivery costs are £15 for the UK and 15CHF for Switzerland. They are free when the order is over £300/300CHF.
Express delivery costs are £20/20CHF.
Taxes and customs duties are included in the order and no additional taxes are to be paid by the customer upon receipt of the order.
Delivery to Germany, Belgium, Luxembourg & the Netherlands
Hartford offers several delivery solutions to Germany, Belgium, Luxembourg and the Netherlands:
- Colissimo at collection point - 2 to 3 days - 10€
- Colissimo at home - 2 to 3 days - 10€
- DHL Economy - 2 days - 12€
- DHL Express - 1 day - 20€
Standard Colissimo and DHL Economy deliveries are free from 250€ of purchase.
Hartford ships from France so no taxes or customs duties are payable by the customer upon receipt of the order.
Delivery to Spain & Italy
Hartford offers several delivery solutions to Spain and Italy:
- Colissimo at collection point - 2 to 3 days - 12€
- Colissimo at home - 2 to 3 days - 12€
- DHL Economy - 2 days - 12€
- DHL Express - 1 day - 20€
Standard Colissimo and DHL Economy deliveries are free from 250€ of purchase.
Hartford ships from France so no taxes or customs duties are payable by the customer upon receipt of the order.
Delivery to Austria, Portugal, Ireland, Greece, Denmark, Finland, Sweden, Poland, Estonia, Lithuania, Slovenia, Slovakia, Latvia, Hungary & Czech Republic
Hartford offers several delivery solutions to Austria, Portugal, Ireland, Greece, Denmark, Finland, Sweden, Poland, Estonia, Lithuania, Slovenia, Slovakia, Latvia, Hungary and the Czech Republic:
- DHL Economy - 2 to 3 days - 12€
- DHL Express - 1 day - 20€
Standard DHL delivery is free from 250€ purchase.
Hartford ships from France so no taxes or customs duties are payable by the customer upon receipt of the order.
Delivery to Bulgaria, Croatia, Cyprus, Malta, Romania
Hartford offers DHL Express delivery to Cyprus, Bulgaria, Croatia, Malta and Romania.
Orders are delivered within 2 to 3 days depending on the country.
Delivery costs are 20€ and are free from 450€ of purchase.
Hartford ships from France so no taxes or customs duties are payable by the customer upon receipt of the order.
Delivery in the French Overseas Territories
Hartford offers several delivery solutions to the French Overseas Territories (Guadeloupe, Martinique, Saint-Martin and Reunion):
- Colissimo overseas - 3 to 5 days - €20
- DHL Express - 3 days - 30€
Standard Colissimo delivery is free from 300€ of purchase.
Hartford ships from mainland France so it is possible that certain taxes and customs duties will be the responsibility of the customer at the time of delivery.
Delivery to Guernsey, Jersey, Israel, Norway & Türkiye
Hartford offers DHL Express delivery to Turkey, Norway, Guernsey, Jersey and Israel.
Orders are delivered within 3 to 5 days depending on the country.
Delivery costs are €20 and are free from €300 of purchase.
Hartford ships from France. Possible Customs Duties and Taxes may apply upon receipt of the order depending on the country. They can be claimed by the carrier DHL directly and are the responsibility of the customer.
Delivery to other countries (Australia, Singapore, Hong Kong, Taiwan, Japan, etc.):
For all other shipping countries, Hartford offers DHL Express delivery (Australia, Singapore, Hong Kong, Taiwan, Japan, South Korea, Brazil, Malaysia, Thailand, New Zealand, South Africa, UAE, Iceland, Lebanon, New Caledonia, Mexico, etc...).
Orders are delivered within 3 to 5 days depending on the country.
Delivery costs are €30 and are free from €500 of purchase.
Hartford ships from France. Possible Customs Duties and Taxes may apply upon receipt of the order depending on the country. They can be claimed by the carrier DHL directly and are the responsibility of the customer.