Returns
HOW TO RETURN AN ITEM?
DECLARE YOUR RETURN ONLINE
PRINT THE SHIPPING LABEL
Drop off your package with the carrier.
Vos questions
What is the return policy?
If you are not satisfied with an item in your order, you have 14 days after receiving it to request a return and send it back to us.
Return requests are made online via the Hartford returns portal, which can be accessed from this page or from your order in your customer account.
Once you have selected the item, you have a choice of 3 return options:
- Return with refund via the payment method used when ordering: in this case, return shipping costs are not covered.
- Return for a refund in the form of a voucher valid for one year on the Hartford website: in this case, return shipping costs are free of charge.
- Exchange for a different size (same product): in this case, return shipping costs are free of charge.
PLEASE NOTE! If you request a refund when part of the order was paid for using a gift card or credit note, the refund will mainly be made to this payment method.
Which products can I return?
Only items purchased on the Site may be returned under the conditions described herein.
The customer may return products purchased on the Website within 14 days of delivery, provided that products made to the customer's specifications, personalized products, or items that cannot be returned for hygiene reasons (underwear) are not accepted.
Any item that cannot be put back on sale cannot be refunded if the depreciation of the goods results from handling other than that necessary to establish the nature, characteristics, and proper functioning of these items: this means items that are incomplete, damaged, deteriorated, or soiled, washed, without a label or composition tag, etc.
Are returns free?
Return shipping costs are free in the case of a refund in the form of a voucher (valid for 1 year on the Website) and in the case of an exchange for another size. In this case, once you have completed your online return declaration, a prepaid return label will be sent to you directly by email.
When the customer chooses a refund by card or PayPal, the return shipping costs are the responsibility of the customer. A prepaid return label is generated when the return is declared online and then sent to the customer by email. A flat-rate return shipping fee is then deducted at the time of refund.
The flat-rate return fee is indicated in the returns portal. It corresponds to the standard delivery costs.
How do I prepare for my return?
Once you have declared your return online on the portal, complete your return in three steps:
1. Prepare your package with the following items:
- The item returned in its original packaging: in new condition and unused, with all labels and protective packaging intact.
- A copy of the invoice or confirmation email so that the warehouse can easily identify the associated order.
2. Print the return label and any customs documents sent by email. Then place it on your package.
3. Finally, hand over the package to the carrier, making sure to keep proof of deposit (the customer is responsible for the safe delivery of their package to our warehouse and must provide proof of deposit in the event of loss, otherwise we will not be able to issue a refund).
If you require further information regarding returns, customer service is available by email at contact@hartford.fr or by phone at +33 1 58 39 39 86.
How do I exchange a coin?
If the size does not suit you, it is possible to arrange an exchange for a similar product.
The customer is invited to declare their return directly via the returns portal and to choose a product exchange by selecting the new size.
The original item is then returned in the usual manner, and the exchange is sent as soon as the return is received.
If you require further information regarding product exchanges, customer service is available by email at contact@hartford.fr or by phone at +33 1 58 39 39 86.
When will I be reimbursed for my return?
If you have opted for a refund in the form of a voucher on the Website, you will receive it immediately by email as soon as the warehouse has received your return.
If you have chosen a refund via the payment method used for the order, it will be made within 14 days of receipt of the returned items.
Why can't I report my return online?
To declare your return online, simply log in to your customer account and initiate the return from the relevant order. If you do not have an account, you can access the returns portal from the link at the top of this page using your order number and associated email address.
Beyond 14 days after receipt of the order, the return period is considered to have expired and you will no longer be able to make the return online. It is also not necessary to return the product yourself, as it will be returned to you.
If you require further information regarding returns, customer service is available by email at contact@hartford.fr or by phone at +33 1 58 39 39 86.
Can I return my products directly without going through the online return portal?
All returns must be declared on our online returns portal available above this FAQ. This portal allows you to generate a suitable return label, ensuring that the package is sent to the correct address and allowing for better tracking of your returns.
Undeclared returns will be refused by our teams and/or may incur additional costs when processing the return package.
